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As we are the only official distributor of TOMS in Thailand, we can guarantee that all of our products are 100% Authentic
What size should I order?Please find our size chart below:
Size Chart
Women's Sizing Chart
Men's Sizing Chart
How do I care for my shoes?
Pre-TreatmentFor basic textiles we recommend pre-treating with a textile protective spray. For suedes and leathers, we recommend pre-treating with a suede and leather protective spray. We do not recommend pre-treating delicate fabrics (glitter, glimmer, lace, crochet, etc.) or faux fur or shearling materials.
With any pre-treatment, test first on an inconspicuous area to make sure there is no discoloration, then follow the manufacturer’s instructions on the product.
StorageTo prolong the life of your shoes, store them outside of direct sunlight in a cool, dry environment.
CleaningCaution: We do not recommend machine washing your shoes as it may compromise the integrity of the product. We do not recommend applying direct heat to your shoes, or placing non-waterproof footwear under running water.
When attempting to clean your shoes, we always recommend testing the cleaning process in an inconspicuous area first to ensure there is no discoloration. Once cleaned, we recommend air drying your shoes in a cool, dry environment—away from direct sunlight. Gently stuffing the shoes with paper can help maintain the shape as they dry.
Canvas or Basic Textile: Use a damp cloth and rub gently with lukewarm water and mild soap.
Leather/Synthetic: Use a damp cloth and rub gently with lukewarm water and mild soap.
Suede: Use a suede brush to gently brush dirt away. We do not recommend using any water.
The product will be delivered within 3-5 working days via Flash Express after placing the order.
Is there any shipping fee?We offer free shipping service for order of 1,500 THB or more.
The following payment methods are accepted on our website.
Credit card: Visa, MasterCard, American Express, UnionPay
Bank transfer: Bangkok Bank, KTB, SCB, BAY, K BANK, TMB, UOB and CIMB
Buy Now, Pay Later App: Atome
You can track your order by input the tracking number received from order confirmation e-mail or sms on the following website Flash Express Thailand
Can I cancel an order once it has been placed?Please contact us via livechat box for further information
Exchange is allowed within 5 days after receipt of the product. If you would like to make an exchange, please contact us via livechat box for further information.
How do I return an item?Return is allowed within 14 days after receipt of the product. The returned product must be unworn, unwashed and must be in its original condition with the original package and labels.
If you would like to return your item, please contact us via livechat box for further information
A refund will be confirmed once the product condition is accepted according to the above return requirement (see How do I return an item?)
You will receive your refund back to your original payment method which should be processed within 30-45 working days
